Customer Support & Operations Hub

We're here when your fleetneeds answers fast.

Dedicated technical and operational support for dispatchers, fleet owners, and drivers. Access comprehensive documentation, training walkthroughs, and direct specialist assistance.

Operational Support Desk

Direct support for active dispatchers, operations managers, and administrators managing live jobs.

Active Mon–Fri, 7am – 6pm AEST
Submit an Operational Ticket

Driver Mobile Assistance

Quick troubleshooting for drivers — password resets, device permissions, and offline syncing questions.

1-Business Day Response SLA
View Driver App Guide

Accounting & Xero Support

Assistance with OAuth2 tokens, nominal account mapping, tax rates, and invoice line reconciliation.

Specialist Support
Xero Integration Guide
Help Resources

Browse by Operational Topic

Find fast answers and configuration guides for every part of your transport workflow.

Getting Started & Onboarding

New to HaulageOps? Explore our step-by-step implementation process covering data migration, fleet registers, and dispatch configuration.

Implementation Overview

Driver App Setup & Troubleshooting

Complete guide to downloading and operating the iOS and Android driver app, handling offline quarry pits, and capturing photo dockets.

Driver App Specifications

Subcontractor Onboarding

Instructions for inviting external subbies to their free web portal, managing job acceptances, and generating automated RCTIs.

Subcontractor Portal Details

Rate Cards & Invoicing Rules

Learn how to configure separate client charge rates and subcontractor pay rates across per-tonne, hourly, and per-load metrics.

Rate Management Guide

Compliance & Safety Records

Accessing driver break records, pre-start checklists, vehicle document expiries, and Chain of Responsibility audit trails.

Compliance Center

Client Portal Administration

Setting up branded client dashboards so head contractors can view real-time delivery proof and download dockets self-service.

Client Portal Setup
Common Questions

Frequently Asked Support Questions

How quickly does the support team respond to queries?
Standard tickets receive a response within one business day. Critical operational issues affecting live dispatch or invoicing are prioritized with an urgent 4-hour response window during operating business hours.
Can we schedule refresher training for new dispatchers?
Yes. In addition to our initial onboarding sessions, our team provides live video refresher sessions for newly hired dispatchers or office administrators upon request.
How do we add or manage user seats?
Account administrators can invite, update, or revoke access for internal dispatchers, drivers, and external subcontractors directly from the Admin Portal under Settings > User Management.
What should a driver do if dockets aren't syncing?
The HaulageOps driver app stores all photos and timestamps locally in an encrypted database. If the driver is in a remote quarry or low-reception area, data will automatically push to the dispatch server as soon as 3G/4G/5G or Wi-Fi reconnects.
Still Need Help?

Connect directly with our support specialists.

Our team responds to all operator enquiries within one business day. For existing fleets, contact your dedicated account lead.