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Getting Started
New to HaulageOps? Your account manager schedules an onboarding session covering platform setup, first job creation, driver app installation, and Xero connection.
See Implementation GuideDriver App Help
Supporting your drivers on the HaulageOps mobile app — iOS and Android install, job acceptance, docket upload, break recording and proof of delivery.
Driver App OverviewXero Integration
Connecting HaulageOps with Xero — OAuth setup, invoice mapping, account codes, and troubleshooting sync errors.
Xero Integration GuideBilling Questions
Questions about your subscription, seat changes, or invoice history? Contact your account manager or reach our billing team via the contact form.
Contact UsSubcontractor Onboarding
Onboarding your subcontractors onto the HaulageOps Subcontractor Portal — invitations, mobile setup, job acceptance and docket submission.
Onboarding ChecklistAccount & Settings
Managing users, permissions, rate cards, client access, document templates and compliance settings within your operator account.
Contact SupportSupport FAQs
How quickly do you respond to support requests?
Standard requests are responded to within one business day. Critical issues affecting live operations are escalated with a 4-hour response window during business hours. Enterprise customers have priority support channels.
Do you offer training for our team?
Yes. Onboarding includes a live training session for your dispatch team. Additional sessions can be scheduled at any time. We maintain recorded walkthroughs for common workflows.
How do I add or remove users from our account?
Account administrators manage users directly from the Admin Portal. To adjust your subscription for additional seats, contact your account manager.
What if a driver is having trouble with the app?
Driver app issues are the most common support request. Most are resolved by reinstalling the app or resetting app permissions. Contact support and we'll walk your driver through it within one business day.