Regional haulage operations spanning distance need better than a spreadsheet and a phone.

When the driver loses mobile connectivity — whether on a remote route, in a coverage gap, or underground — the driver app continues to function using locally stored job data. The driver can view their job details, update their status (loading, in transit, on site, delivered), log break and rest records, and capture POD including photo, signature and tonnage confirmation. All of this data is held on the device and synchronises to the job record in HaulageOps when connectivity is restored. Nothing is lost in a coverage gap and no manual re-entry is required on return.

Each sub contractor gets a dedicated subcontractor portal login — a web-based login accessible from any mobile browser at any location. When you create a job and assign it to them, they receive a notification and see the job in their portal queue. They accept or decline, view the Mapbox map for pick-up and delivery locations, update status as they progress, and submit digital POD at delivery. You can see their status and last known GPS position on your dispatch board without calling them.

The client portal gives each client a dedicated login showing the live status of their jobs and the most recent GPS position sync from the driver. When the driver is in a coverage gap, the portal shows the last known position with a timestamp. When the driver returns to coverage and syncs, the status updates immediately. The client can check the portal themselves rather than calling your dispatch team. On delivery, the POD is visible in the portal immediately after the sync — photo, signature and timestamp, ready for the client to download for their own records.

Yes. The rate management system supports per-tonne, daily, hourly and fixed-fee billing structures in the same account. Different clients can have different billing structures on their rate cards. When a job is created against a client, the applicable rate applies automatically from their rate card — no manual rate calculation per job. Both billing structures feed into the same invoicing workflow and the same Xero integration.

The driver app includes break and rest record logging — drivers record their rest periods against their job record through the app. This works in both online and offline modes. The rest records are stored against the job and driver record, contributing to fatigue management visibility in the management reporting module. This is relevant for operators with Chain of Responsibility or fatigue compliance obligations on long-distance routes.

Standard setup takes two to four weeks including data migration assistance, configuration for your rate cards and clients, and training for admin, dispatch and driver app use. Sub contractors are onboarded to the portal during setup — the process is simple enough that experienced sub contractors are typically active on the portal within their first job. The phone and WhatsApp do not disappear overnight, but most operators find the volume of coordination calls drops significantly once drivers and subs are submitting status updates and dockets through the system.