Built for Operators Who Can't Afford Downtime or Data Loss
HaulageOps stores your jobs, rates, driver records, dockets and invoices. We treat that data with the same care you apply to every load.
How We Protect Your Data
Every piece of data in HaulageOps — from a job docket to a rate card — is protected at multiple layers.
Encryption
All data is encrypted at rest using AES-256 and in transit using TLS 1.3. This covers job records, driver documents, rate cards, invoice data and uploaded docket photos.
Access Control
Multi-tenant architecture with complete data isolation between operator accounts. Within your account, role-based permissions ensure drivers only see their jobs, subcontractors only see allocated loads.
Audit Trail
Every action in HaulageOps is logged — who created a job, who changed a rate, who approved an invoice. Full tamper-proof audit log supports regulatory enquiries and internal reviews.
Infrastructure
Hosted on enterprise cloud infrastructure with geo-redundant storage and daily automated backups. We maintain a 99.9% uptime SLA with proactive monitoring and incident response.
Data Residency
Australian operator data is stored in Australian data centres. Your operational data does not leave your region without explicit consent.
Xero Integration
Uses OAuth 2.0 token-based access — HaulageOps never stores your Xero credentials. You can revoke access at any time from your Xero account settings.
Five Portals, Five Permission Layers
HaulageOps separates access across distinct portals. Each user type sees only what they're permitted to see.
- Admin Portal — full platform access for dispatch team and management
- Driver App — drivers see assigned jobs, POD upload, break records only
- Subcontractor Portal — allocated jobs and docket submission; rate visibility only if granted
- Client Portal — jobs, delivery evidence, and invoices for that client only
- Reporting — configurable by role so finance sees billing but not driver compliance records
Role-Based Access Diagram
Five portals · per-role permissions · tenant isolation
Security FAQs
Where is my data stored?
Australian operator data is stored in Australian data centres on enterprise cloud infrastructure. Data does not leave the region unless you explicitly request cross-region features.
Who can see our job and rate data?
Only users within your operator account with appropriate permissions. HaulageOps staff can access account data only for authorised support purposes, with a logged audit trail. Your rate cards are never shared with other operators.
What happens if there is a security incident?
We maintain an incident response plan with defined notification timelines. If a breach affected your data, we would notify you within 72 hours as required under Australian Privacy Act obligations.
Can I export or delete my data?
Yes. You can export all job records, invoices, and compliance documents at any time. On subscription termination, data is retained for a configurable period before secure deletion per our data retention policy.
How is the Xero integration secured?
Xero integration uses OAuth 2.0. You authorise HaulageOps and Xero issues a token. We never see or store your Xero username or password. Revoke access from Xero at any time.