One dispatch board for every driver, truck and subcontractor you manage.
Real-time job assignment, live GPS positions and status updates — owned fleet and subcontractors on the same board, no phone calls required.
Every job, every driver, every subcontractor — one live view.
Most haulage dispatch runs on a combination of WhatsApp messages, phone calls, and a spreadsheet that's always one version behind. HaulageOps replaces that with a single real-time dispatch board that shows every live job, every driver assignment, and every subcontractor delegation — updated the moment anything changes.
What the dispatch board shows
- All jobs for the current day and forward schedule in a single scrollable board
- Each job's current status: created, dispatched, in progress, at pickup, in transit, completed
- Driver assigned — or subcontractor delegated — with a single visual indicator
- Live GPS position of every driver using the mobile app, updated in real time via Socket.io
- Material type, pickup site, delivery site and scheduled time visible at a glance
- Overdue and delayed jobs highlighted so dispatchers can act without hunting for information
- Day and week views to manage forward scheduling alongside live operations
- Filter by driver, truck, client, subcontractor or job status
Real-time dispatch board showing a day view with 12 jobs across owned drivers and subcontractors. Each row shows job ID, client name, material, pickup and delivery sites, assigned driver or sub name, current status pill (colour-coded: grey=created, blue=dispatched, orange=in progress, green=completed), and a map pin icon linking to live GPS. Status updates animate as drivers move through the job. Overdue jobs have a red time indicator. A filter bar at the top allows filtering by driver, fleet or status.
Assign to a driver. Delegate to a subcontractor. Both from the same board.
Owned drivers and subcontractors operate differently, so HaulageOps handles them differently — but a dispatcher sees both in one place. Assigning a job to an owned driver sends a push notification to their mobile app. Delegating to a subcontractor pushes the job directly into their dedicated subcontractor portal.
Job Created
A job record is created with client, material, pickup site, delivery site, rate and scheduled time. Rates are attached from the client rate card automatically.
Assign or Delegate
Dispatcher assigns the job to an owned driver — or delegates to a subcontractor. Owned driver receives a push notification via Firebase FCM. Subcontractor sees the job in their portal immediately.
Dispatched
Job status moves to Dispatched. The driver or subcontractor confirms, and the dispatch board updates in real time via Socket.io — no refresh needed.
In Progress
Driver marks En Route, then At Pickup, then Loading. Each status change updates the dispatch board and is logged in the audit trail with timestamp and user identity.
In Transit
Load is moving. Dispatcher can see live GPS position on the board. Client can see live status in their portal. No one needs to call anyone to find out where the truck is.
Completed
Driver captures POD — photo, documents, customer signature — at delivery. Job status moves to Completed. Invoice record is automatically available for billing. Docket is attached. Done.
Different assignment paths. One board to manage both.
Operators managing a mix of owned trucks and subcontracted capacity face a specific problem: owned drivers get jobs through one channel, subs get them through another, and both need to feed status back to the same dispatch picture. HaulageOps is built for exactly this operating model.
Owned fleet dispatch
Jobs go directly to your employed drivers through the HaulageOps mobile app. The driver receives a push notification, sees full job details including origin, destination, material and any site instructions, and updates their status as they progress through the job. Their phone's GPS feeds live position back to the dispatch board.
- Firebase FCM push notification on job assignment
- Full job details visible in driver mobile app (iOS + Android)
- Six-stage status workflow with driver-initiated updates
- Live GPS position on dispatch board
- POD capture at delivery: photo, documents, customer signature
- Break and rest period recording for fatigue compliance
Subcontractor dispatch
Delegated jobs go directly to each subcontractor's dedicated portal — no shared logins, no WhatsApp forwards, no phone calls. The subcontractor logs into their own HaulageOps portal, sees their job queue, accepts or declines, and updates job status through the same lifecycle. Status feeds back to your dispatch board in real time.
- Each subcontractor has their own credentialed portal login
- Subcontractor sees only their own jobs — never other subs or internal rates
- Accept or decline delegation from within the portal
- Interactive Mapbox maps show pickup and delivery sites
- Status updates feed back to your dispatch board in real time
- Subcontractor does not need to be a HaulageOps customer
Dispatchers see dispatch. Management sees operations. Drivers see their jobs.
Showing every user everything creates noise, mistakes and security gaps. HaulageOps uses role-based access control (RBAC) to give each person a view appropriate to their function. A dispatcher gets the live board. A driver gets their job queue. A manager gets the operational overview. A client gets their jobs and invoices — nothing else.
Dispatcher view
Full dispatch board with all jobs across owned and subcontracted fleet. Can create, assign, reassign and monitor every job. Can see all driver positions and subcontractor statuses. Access to rate confirmation before dispatch.
Driver view (mobile app)
Driver sees only their own assigned jobs. Job details, pickup and delivery instructions, status update controls, POD capture and break records. Cannot see other drivers' jobs, rates or client information.
Management view
Operational overview across all jobs, revenue and compliance. Financial reporting, audit trail access, driver and fleet record management. Management can pull any log without calling anyone.
What gets replaced when you move from WhatsApp dispatch.
| Dispatch activity | WhatsApp + spreadsheet | HaulageOps |
|---|---|---|
| Assign a job to a driver | WhatsApp message, hope they read it | Assign in board, driver gets push notification |
| Delegate to a subcontractor | Call or text, wait for reply | Delegate in board, sub sees it in portal immediately |
| Know where the truck is | Call the driver | Live GPS on dispatch board — no call needed |
| Check job status | Call, text or chase on WhatsApp | Status updates in real time, visible on board |
| Confirm POD was captured | Wait for paper docket (possibly days) | Photo + signature attached at job completion |
| Audit who dispatched what | No record — it's in a chat thread | Full audit log: user, action, timestamp |
| Client asks where their delivery is | Dispatcher calls driver, calls client back | Client sees live status in their own portal |
| Subcontractor rate vs client charge | Someone knows — it's in their head | Separate rates stored per job, margin stays in system |
Dispatch connects to the rest of the platform.
Job Management
Every dispatched job starts as a job record. Create, schedule, template and manage the full job lifecycle from creation through to completed delivery and billing.
Subcontractor Portal
Delegated jobs flow directly into the subcontractor's own credentialed portal. No shared logins. No WhatsApp. Subcontractors accept, update and complete jobs without needing to be a HaulageOps customer themselves.
Live Job Tracking
Real-time GPS positions and Socket.io status updates combine to give dispatchers full situational awareness. See every truck, every status, every moment — without calling anyone.
Also connected: Haulage Dispatch solution — how dispatch fits into the complete operational picture for bulk haulage operators.
Frequently asked about HaulageOps dispatch management.
How many jobs can the dispatch board handle at once?
The dispatch board is not limited by a fixed job count — it is filtered by date range, driver, client or status so dispatchers only see what is relevant to them at any given moment. Operators with 15 to 80 vehicles and multiple subcontractors run their full daily job schedule from the same board. Performance is maintained by the real-time Socket.io connection rather than repeated page loads.
How do subcontractors receive their jobs?
When a dispatcher delegates a job to a subcontractor, the job appears immediately in that subcontractor's dedicated portal. The subcontractor logs in with their own credentials — they do not need to be a HaulageOps customer or pay any subscription. They see only the jobs delegated to them, along with interactive Mapbox maps showing pickup and delivery sites. They can accept or decline, and all status updates feed back to your dispatch board in real time.
What happens to dispatch tracking when a driver loses mobile signal?
The driver mobile app is offline-capable. Status updates made without connectivity are queued locally and synchronised when the device returns to range. This is particularly important for quarry, rural and remote site work where connectivity is intermittent. GPS tracking requires an active connection — so positions will not update during an offline period, but the last known position is retained on the board until the device reconnects.
Can a dispatcher reassign a job that is already in progress?
Yes. A dispatcher can reassign a job to a different driver or delegate to a subcontractor at any point before completion. Reassignment generates a new push notification to the newly assigned driver or subcontractor. The job history records the reassignment with a timestamp and the user who made the change — this is visible in the audit trail.
Does the dispatch board require any additional GPS hardware?
No hardware telematics integration is required. Live position data comes from the driver's mobile phone GPS, transmitted through the HaulageOps driver app. If your fleet already has GPS hardware units installed, those operate independently — HaulageOps is the operations layer above the hardware, not a replacement for it. A hardware telematics integration is on the product roadmap.
Can clients see the dispatch board?
No. Clients access their own separate client portal where they can see the status of their specific jobs, live updates, proof of delivery and invoices. They cannot see the full dispatch board, other clients' jobs, driver information, or internal rates. The role-based access control ensures each portal type shows only what is appropriate for that user.
Can the dispatch board be viewed on a mobile device or tablet?
The dispatch board is accessed through the admin and dispatch panel, which is a web application optimised for desktop use where dispatchers typically work. The driver mobile app (iOS and Android) is the mobile-first experience for drivers. A tablet can access the dispatch panel through a browser, and the layout is responsive, though the full board view is designed for a wider screen.