Compliance built into how you run every job, not how you prepare for an audit.

No. HaulageOps is not an Electronic Work Diary and does not provide a certified EWD output. The driver app records break and rest periods with timestamps as part of the normal job workflow, and these records are accessible to management through the platform. This provides a structured digital record of break activity within HaulageOps, but it is not equivalent to — and does not substitute for — a certified EWD under the relevant national heavy vehicle regulations. An EWD/ELD capability is on the HaulageOps product roadmap. If your operation requires a certified EWD, that obligation exists and must be fulfilled separately from HaulageOps.

HaulageOps is not certified or approved by the National Heavy Vehicle Regulator (NHVR) and makes no claim to satisfy specific NHVR regulatory requirements. The platform provides operational records — audit trail, document storage, break records, driver and vehicle document expiry tracking — that are relevant to Chain of Responsibility (CoR) obligations. These records demonstrate that your business operates with structured processes and documented evidence. Whether those records satisfy a specific NHVR compliance requirement depends on the specific obligation. Operators should take independent legal advice on their CoR obligations and how their system of records supports compliance. See our Chain of Responsibility page for a more detailed discussion.

The audit trail records every action performed in the HaulageOps system: job creation, driver and subcontractor assignment, job status changes, rate application and overrides, POD capture, invoice generation, sending, payment confirmation and voiding, document uploads, user login events, contract lifecycle actions (creation, approval, amendment, expiry), and break period records. Each entry contains the user identity (name and role), the specific action taken, any relevant detail (job ID, document type, invoice number), and the precise timestamp. Log entries cannot be edited or deleted.

Yes. Audit logs can be filtered by date range, user, job, action type or entity and exported to CSV for external review. Management and director users have direct access to pull and export these records without requiring a system administrator or developer to run a query. This means if a principal contractor audits your operations, or a regulator requests records, you can produce a structured export from the platform directly.

Document expiry alerts are generated within the HaulageOps platform. When a driver licence, medical certificate, vehicle registration, permit or insurance certificate is approaching its expiry date, an alert appears in the relevant management dashboard. The alert threshold — how many days before expiry the alert triggers — is configurable during implementation. Management users can see a summary of all expiring documents without reviewing every individual record. Dispatch-level users can see driver and vehicle compliance status without accessing the underlying document records.

Your operational data — audit trail, job history, documents, driver records, contract records — can be exported during offboarding. Audit logs are exportable to CSV and documents stored in Azure Blob Storage can be downloaded. HaulageOps does not hold your compliance records hostage. The offboarding process, data export timeline and format are covered as part of the standard implementation and terms of service. If data retention requirements for your industry extend beyond your subscription period, raise this during your demo conversation so we can discuss options.

Subcontractor compliance records — insurance certificates, operator licences, subcontractor agreements — can be stored against the subcontractor record in the HaulageOps admin panel. Document expiry alerts apply to subcontractor records as well as driver and vehicle records. This means you can track whether a subcontractor's public liability insurance is current, whether their agreement with you is still valid, and whether any permits they hold are about to expire — all from within the platform, without maintaining a separate spreadsheet of subcontractor compliance status.